While customers are watching the Super Bowl at Boston’s Common Ground Bar and Grill, waiters and bartenders will pause to see key moments as well. General Manager Jeff John understands his staff wants to see if the New England Patriots can win their third NFL title in four years.
“Your first focus has to be the guest,” John says. “But we all get caught in the moment from time to time.”
Big sporting events are often a workplace distraction. But many small business owners and managers are cutting staffers a little slack as football fans find it hard to resist chatting about Sunday’s game. The Winter Olympics, the NCAA basketball tournament and other big events are coming up, and staffers may want to tune in.
Some owners realize that trying to eliminate sports talk or forbidding staffers to watch games is demoralizing and also difficult to achieve. So as long as there isn’t too much Monday morning quarterbacking or time spent in front of the office TV, bosses will go easy on fans. Some companies are even more understanding; it’s OK there for staffers to watch games in break rooms, and some owners even run office pools without cash prizes.
John has noticed that when the games are most exciting, customers want to watch, not order. So if waiters want to pause and see the play, he doesn’t stop them. Besides, when a waiter high-fives a customer after great play, it increases the bond between Common Ground and its diners.
A flexible attitude is a good management practice for company owners, says Phillippe Weiss, an attorney with expertise in employment law at the firm Seyfarth Shaw in Chicago.
“They’re not going to be able to stop people’s excitement,” Weiss says. “Trying to do so in an unyielding or draconian way is going to backfire.”
If the boss…